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How to reach the desk that handles requests, and what to send with one.

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Answers are returned by email.

How Requests Are Handled

Requests are reviewed against the machine make, model, measuring volume and the standard the certificate needs to be issued against. Include the last calibration date and any known out-of-tolerance history. Scheduling is confirmed only once a quotation is accepted. Do not ship a machine or artifact before a quotation is accepted — ship-in jobs are booked in against a confirmed date.

Contact Details

A general question is answered directly. A request that needs costing goes to the quotation desk and is returned in writing. The request a quote page lists what to include — send that much and the first reply is the quotation itself.

What to Include

The form above routes to the desk that handles incoming requests. A written request carries its own detail, which is why it is turned around faster than a phone conversation. Where the message concerns work already under way, quote the reference number with it.

Have an item to price?

Send the item, the measurement points, the tolerances and the turnaround needed; the quotation follows in writing.